As an Associate Customer Care Representative your role is to provide excellent customer service. You will process customer orders, handle inquiries, and resolve basic problems to ensure customer satisfaction. Primary Responsibilities Responding to basic inquiries via phone, email, and/or chat in a timely and professional manner. Providing customers with basic product and

Develops a global vision for the Synrad Quality System which focuses on customers, continuous improvement, growth and profitability. Successfully represents Synrad when addressing key customer quality issues. Ensures effective, timely communication and complete problem resolution. Develops and implements a quality organization structure that supports strategic initiatives

Able to read, understand, and adhere to work instructions, BOMs, and assembly drawings Usage of hand tools properly and safely Mechanical assembly of product within acceptable quality and output levels Soldering of cables, wires and through hole devices within acceptable quality limits Inspect product and properly identify non conformances Properly operate pass/fail test

Initial Learnings (1 2 years) Mechanical Assembly Optics Assembly and pre alignment Laser Tube Processing Electronic Assy RF Tuning Laser Alignment Laser Testing Quality Control Advancing Learnings Manufacturing process documentation Problem solving Continuous improvement best practices Conducts experimental tests and computer simulations. Collects and documents accurate

The Manufacturing Controller is the factory finance & accounting leader for the Bedford, MA site. The primary job responsibility of this role will be to support factory operations as a day to day finance & accounting business partner; support ongoing factory operations with reporting, variance analysis, and problem solving; drive improvements to factory operations & profi